The Chinese New Year celebrations, also known as the Spring Festival will start on the February 14th and end on February 20th in 2018. During this timeframe, almost every Chinese goes back home to celebrate with their family. Below we describe how this event will affect GearBest service.

Promotions

GearBest celebrates every big event of a year. During Chinese New Year, GearBest will run a dedicated promotion with special prices for this event. You can enjoy super snap up and $60+ 0.99 add-on deals in this event, up to 70% off.

GearBest Chinese New Year Sales
GearBest Chinese New Year Sales

Customer Service

GearBest customer service will run in a “limited mode” during the vacation period. Part of the staff will be available to process tickets respecting ticket priority. If your ticket requires a shipping action, you might receive a response from February 20th afterward.

Warehouses

Chinese warehouses: close from the 14th of February to the 20th of February
Hong Kong 1 warehouse: close from the 14th of February to the 20th of February
Hong Kong 2 warehouse: close from the 14th of February to the 20th of February
US (New York) warehouse: works normally
US (Los Angeles) warehouse: works normally

For US warehouses GearBest won’t have any issue dispatching parcels. However, there might be small delays if additional requests are made in checkout notes as they have to be processed in China by GB customer support.

Deliveries

Any parcel in China from the February 14th might be subject to delays until February 20th. If your parcel is already outside China and Hong Kong, you can expect a normal delivery, more precisely below:

Flat Rate: Local posts might pick the parcel during CNY but there might be delays until the February 20th
Priority Lines: Full stop
Expedited Line: DHL will pick the parcel only if able to grant a normal shipping

GearBest US Blog

Between February 14th and 20th, we’ll also take few days off from our blog and the forum for CNY vacation. But we will be back soon and keep to offer you the best product reviews and the latest GearBest news! Happy Chinese New Year! 春节快乐

Sincerely,
GearBest US Blog